This policy explains how to cancel a CogniVault purchase and request a refund. CogniVault is sold as a one-time purchase of US$49.00 unless the checkout explicitly states otherwise.
1. Right of Withdrawal (7 days)
In line with Article 49 of the Brazilian Consumer Defense Code (Law 8.078/1990), you may cancel your purchase within 7 (seven) calendar days from the purchase date, without needing to give a reason, and receive a full refund of the amount paid.
2. How to Request
- Send an e-mail to support@rardigital.site within the 7-day period.
- Include the name and e-mail used at checkout and, if available, the order or transaction number.
- You may also use the refund option offered by the checkout provider, when available.
3. Processing
Approved refunds are issued to the original payment method. The time for the amount to appear depends on the payment provider and your bank or card issuer — typically up to 2 billing cycles for credit cards. After the refund, access to the Product is revoked.
4. Requests After 7 Days
Requests made after the withdrawal period are evaluated case by case, for example in cases of duplicate charges, failure to deliver access or technical problems we are unable to solve. This does not limit any legal rights you may have regarding defective products.
5. Subscriptions
CogniVault is not sold as a subscription on this page. If any recurring plan is offered in the future, its cancellation terms will be shown at checkout.
6. Chargebacks
Please contact us before opening a dispute with your card issuer — we can usually solve the issue faster directly.